Name: Grand Mercure Bangkok Atrium
Address: 1880 New Petchburi Road, Huay Kwang, Bangkapi, Huai Khwang, 10310 Bangkok, Thailand, Bangkok, 10310, Thailandia
Telephone: +66 2 718 2000
Location: Bangkok
Rating: 4.5

评论日期 28 Giu 2024

Ms Siri superb Thai hospitality

The hotel was comfortable but the staffs made the stay much more welcoming and at home especially to Ms Siri who had helped us alot throughout our stay. Even though Ms Siri isnt a Muslim she gave us some halal spots to eat near sukhumvit and we truly appreciate that. Ms Siri is such a wonderful person and truly represents Thai Hospitality. Would definitely return here again mainly due to the hospitality provided.

评论日期 26 Giu 2024

Good service and amazing staff

The hotel is very large. Complete facilities And there's a gym that's open 24 hours. It's very nice. This is my second stay. It was amazing that she remembered me. Thank you PLOY for the warm welcome. She greeted me in front of the hotel and escorted me to the check-in process. She is friendly and has a beautiful smile.

评论日期 17 Giu 2024

Thankfully

Very appreciated to Lacey, internship student at the reception. She gave us very helpful, advice about how to go to the destinations. Thank you so much. I hope she will get good experiences from her internship.❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Dear Pma248,

Thank you for sharing your comments with our team here at Grand Mercure Bangkok Atrium. We are truly grateful for your kind words about the outstanding service our attentive staff members provided that made your stay wonderful enjoyable one.

Rest assure I will convey your great compliment to Ms. Lacey and entire team, and we are glad that you had nice time exploring Bangkok.

We really appreciated your feedback, and we hope to have a pleasure of welcoming you back to Grand Mercure Bangkok again in the near future.

Best regards,
Patcharaporn Crutmuang
Guest Experience Manager
Grand Mercure Bangkok Atrium

评论日期 15 Giu 2024

Old and poorly maintained

Located on the executive lounge floor, you'll find a XiaoMi Air Filter, its screen glaringly displaying a 0% life indication and an overdue filter change that traces back more than a year. This serves as an apt metaphor for the overall maintenance condition of the hotel. Despite the lofty title of a Grand Mercure five-star property, the reality couldn't be further from the truth. Its run-down state is evident, with many rooms displaying the worn markers of age: tiles precariously clinging to shower walls, shower heads blocked up, and noticeable wear and tear on the carpets and furniture.

While the hotel can technically check off the boxes that constitute a five-star property, such as a lounge, it feels like these features exist merely to populate a list. The front desk staff often appears dazed and bewildered, and interactions with the on-duty manager lean heavily towards the discourteous side. The sole redeeming feature seems to be the executive floor check-in desk staff, who demonstrated the ability to understand and action requests, a skill seemingly absent elsewhere in the property.

As a seasoned traveler and an Accor Diamond member (and a long-term Platinum holder), I would advise giving this property a wide berth. The quality of the property, the lounge, and the facilities simply don't live up to the standards one would expect from a purported five-star property.

Dear Micheal K,

On behalf of our entire team at Grand Mercure Bangkok Atrium, I would like to extend our sincerest apologies for the inconveniences you experienced during your recent stay with us.

Your feedback is invaluable. We truly regret for any inconvenience caused by the room features and facilities during your stay.
We value your feedback and are looking into making necessary upgrades to ensure a more comfortable and satisfying experience for all guests.

Your membership is always truly grateful for us. Thank you once again for staying with us and sharing your comment about service providing by our staff that fell short of your expectation. Please rest assured we're working diligently to prevent such instances. Your input feedback and comments are really invaluable as we continue to work on improving our services and we hope you allowing us to have a chance to demonstrate serving you better experience in the future.

Best regards,
Patcharaporn Crutmuang,
Guest Experience Manager
Grand Mercure Bangkok Atrim

评论日期 15 Giu 2024

RUDE AND POOR SERVICES BY THE INTERN LADY RECEPTIONIST

INTERN RECEPTIONIST REALLY POOR SERVICES AND MADE FOOLS OF ME..she asked all the pasport and details from us then after few minutes she just said ..can you go to the next counter..im not sure why this hotel hire stupid lady like this
As an accorr members i really feel embarassing and not happt at all with this kind of poor attitude and rude! Shame on you Grand mercure bangkok ! Im in room 2014 ! Todays check in

Dear Ali Faz,

Thanks for sharing your feedback staying at the Grand Mercure Bangkok Atrium.
We sincerely apologize for the behaviour you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated.
Once again, we apologize for any distress this may have caused and thank you for bringing these matters to our attention. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back to Grand Mercure Bangkok Atrium in the near future.

Best regards,
Patcharaporn Crutmuang
Guest experience Manager
Grand Mercure Bangkok Atrium

评论日期 26 Mag 2024

Ottima scelta !

Abbiamo trascorso due notti in questo bell'albergo in una bellissima camera spaziosa, pulita e silenziosa al 19 piano con una vista spettacolare sulla città; colazione a buffet ottimo, ricco e abbondante; non abbiamo cenato in hotel; la camera era poco illuminata con luci leggermente insufficienti; posizione buona; consigliato

Cara Zana,

è un piacere sapere della sua eccezionale esperienza al Grand Mercure Bangkok Atrium. Il suo riconoscimento, in particolare per quanto riguarda le camere attraenti, la pulizia impeccabile, la varietà di scelta della colazione e la posizione strategica dell'hotel, sono molto apprezzati.

I suoi complimenti sono una fonte di motivazione per tutto il nostro team per continuare a fornire il miglior servizio ai nostri ospiti. Ci auguriamo che torniate presto e ci auguriamo di rendere il vostro prossimo soggiorno ancora più piacevole.

Cordiali saluti,
Patcharaporn Crutmuang
Responsabile dell'esperienza dell'ospite
Grand Mercure Bangkok Atrium.

评论日期 16 Mag 2024

Bel hôtel

Je n'y suis restée qu'une seule nuit, mais dès mon arrivée, je me suis sentie bien. Les doorman m'ont accueilli très chaleureusement. Pare, la réceptionniste était également chaleureuse et a tout fait pour que je me sente bien dans l'hôtel. Ma chambre était située au 20ème étage et était spacieuse et très bien agencée. La décoration et le mobilier sont assez vieux, mais c'est ce qui donne du charme à l'hôtel. Le petit-déjeuner est varié et il y a bcp d'options. J'ai eu la chance de pouvoir manger au restaurant Benihana et j'ai vécu cette merveilleuse expérience grâce à M. You. J'étais seule, mais il m'a fait vivre l'expérience à 100%. C'était parfait et super bon.

Cher madagou

Merci pour cet excellent commentaire ! Nous sommes ravis d'apprendre que vous avez bénéficié d'un service client exceptionnel de la part des membres de notre équipe tout au long de votre séjour. C'est fantastique de savoir à quel point vous avez apprécié notre belle vue sur la ville, nos chambres spacieuses et la variété des choix de petit-déjeuner que nous servons.
Nous sommes également ravis que vous ayez eu une expérience gastronomique merveilleuse dans notre célèbre restaurant japonais teppanyaki « Benihana ». Vos mots gentils et vos compliments seront transmis à M. You qui s'est occupé de vous et vous a fourni un service exceptionnel.
N'hésitez pas à nous faire savoir si nous pouvons faire quoi que ce soit pour améliorer encore la satisfaction de vos clients à l'avenir ! Nous nous réjouissons de votre prochaine visite. »

Meilleures salutations,
Patcharaporn Crutmuang
Responsable de l'expérience client
Grand Mercure Bangkok Atrium

评论日期 27 Ago 2023

Muy buen hotel si vas en coche

Bonito hotel, el area de la piscina espectacular con su bar . Personal muy amable, habitaciones cómodas, hotel grande con vistas.El desayuno es variado y bastantes opciones.
Lo malo, el area no es buena para caminar. El desayuno no cuenta casi con opciones para celiacos

Dear Jr2304

Thank you for taking the time to tell us about your experience at Grand Mercure Bangkok Atrium Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

评论日期 19 Lug 2023

Séjour repos et calme

Belle chambre personnel au top
A l accueil et les bagagistes
Mention spéciale au bellman mister eartkand min qui est vraiment extrêmement gentil et serviable
Le petit déjeuner est très copieux et les produits sont de qualité
La salle de sport est très bien équipée. Sauna et hamam à disposition
Piscine pour la détente
Chambre très propre et très calme

Dear Christophe B,

Your heartwarming review is truly appreciated. Thank you for your kind words and for acknowledging the warmth of our service which we put a lot of effort on. We are glad to know that we are one of your favorite hotels and it would be a pleasure to have you back with us again soon.

Warm regards,
Supattra C.
Guest Experience Manager

评论日期 11 Lug 2023

Good service 😀

Très bon rapport qualité prix. Merci à Kookkai qui c’est très bien occupé de moi 😀

La chambre est très spacieuse et la salle de sport très bien fournie pour un hôtel. Le buffet du petit-déjeuner est très qualitatif

Dear Maxxdsl,

My team and I are extremely delighted to learn that you had a wonderful experience with us highlighting our hospitality and most specially our staff ( Khun Kookkai) that truly marked your visit.
I am thrilled to know that our team delivered the friendly and good service to you. I will certainly share your positive comments to my team and assured that they will feel delighted to learn that they’re appreciated and remembered.
Thank you for your patronage and we look forward to welcoming you back to our hotel in the future.

Best Regards,
Supattra C
Guest Experience Manager

评论日期 07 Lug 2023

Tolles Hotel mit Pool - Bar- Fitness 💪 Club & angenehme Atmosphäre & best staff

Super Hotel mit extrem netten Personal👍seit 15 Jahren immer wieder Gast mit Familie & auch kleine Sport Gruppen 💪Pool - Fitness Center Top ..Zimmer schön & große Betten 🛏️ besonders Lobenswert GM John & Paul .. Concierge Tomy & Chai 👍

Dear MarkusN509,

Thank you for choosing our hotel and for taking the time to write your review!
We are all thrilled to hear positive feedback from you and thank you for taking the time to share your experience with us is much appreciated. We are so glad to know that you had a good experience with us during your stay. I will certainly share your positive feedback to our management and team ( Mr. John ,Paul ,Tommy and Chai ) also assured that they will feel delighted to learn that their efforts was appreciated and remembered.
Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Best regards,
Supattra C.
Guest Experience Manager

评论日期 09 Giu 2023

Unsere bislang negativste Erfahrung in einem 5-Sterne Hotel

Von Außen macht das Hotel einen guten Eindruck.
Das Mobiliar ist jedoch sehr in die Jahre gekommen und müsste dringend erneuert werden. Die Sauberkeit des Zimmers und vor allem des Badezimmers hat sehr zu Wünschen übrig gegeben. Hier waren an mehreren Stellen lange Haare gelegen. Sauberkeit und Zustand der Zimmer, sind aus unserer Sicht für ein fünf Sterne Hotel keinesfalls akzeptabel.

Dear 445michaelad,

Warm Welcome from Grand Mercure Bangkok Atrium through our heartist team.
Thank you for taking the time to write a review on your stay with us. We were sorry to read that your stay didn’t meet the expectations.
It was nice we had the chance to meet you during your stay, and we thank you again for this important feedback.
All improvement points given during your stay have been well noted and immediately put to action to better your experience.
We hope we have the opportunity to welcome you back in the near future.

Kind Regards,
Supattra C.
Guest Experience Manager

评论日期 04 Feb 2023

Grand Merde

Wir waren hier glücklicherweise nur eine Nacht. Das schlechteste Mercure das wir jemals erlebten. Die Zimmer entsprechen nicht den Bildern auf der Homepage von ALL sondern sind abgewohnt und total veraltet. Wir hatten ein Skyline Zimmer gebucht und bekamen Zimmer 2104. Das Zimmer hatte einen müffelnden Teppich und entsprach überhaupt nicht den Fotos. Noch viel schlimmer: Es war dreckig, im Bad waren noch Zahnpasta-Flecken. Also Zimmer gewechselt, nun in ein „Upgrade“ Eckzimmer (Nummer 1802). Hier dasselbe Bild: Wieder nur mangelhaft geputzt. Die Rezeption schickte daraufhin ein Putzteam, das dann nur mit einem trockenen Geschirrhandtuch bewaffnet vor der Tür stand. Erst nach Protest holten sie auch ein Reinigungsspray und danach ging es.

Aber die Sauberkeit lässt im gesamten Hotel zu wünschen übrig. Die Fenster sind so dreckig, das man sich ein Zimmer mit guter Aussicht sparen kann. Überall finden sich Flecken, die Klimaanlage ist alt und laut, ein Fenster lässt sich nicht öffnen.

Geht woanders hin, in Bangkok gibt es für einen vergleichbaren Preis richtig gute Hotels.

Dear M/MThorsten_CH,

Your recent feedback is highly appreciated. Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations. I have taken particular note of your comment and share it with the team concerned for immediate improvement. We do hope that we will have a chance to redeem ourselves at some stage, when next you decide to visit Bangkok.

Best regards,
Sumitra Chimpiboon
Director of Rooms

评论日期 01 Nov 2022

Solides Hotel

Sind auf unserer Thailand-Rundreise hier unter gekommen. Hotelzimmer sind geräumig, das Frühstück ist ebenfalls gut! Die Aussicht auf die Skyline von Bangkok ist ebenfalls gut! Das Fitnessstudio ist besser ausgestattet als die meisten Studios in dieser Hotelklasse!

Daher klare Weiterempfehlung👍

Dear MarFab2402

Thank you for your recent stay and taking the time to share your feedback with us. We glad to see that you were satisfied with the stay and well looked after by our team members. The entire team look forward to welcoming your return at Avani Atrium Bangkok again in the future for another memorable experience.

Sincerely Yours,
Avani Atrium Bangkok

评论日期 03 Apr 2022

Tolles Hotel, sehr empfehlenswert.

Ein sehr schönes und sauberes Hotel, mit toller Aussicht (unser Zimmer war im 21. Stock) Das Personal ist sehr liebenswert und zuvorkommend. Besonders Thommy bekommt von uns 5 Sterne, weil er immer ein nettes Wort für uns hatte und sehr hilfsbereit war. Man gewährte uns ohne Umschweife eine kostenlose Checkout-Verlängerung um 3 Stunden, weil unser Flug erst sehr spät ging. Exzellente Küche. Ein kleiner aber feiner Pool mit netter Poolbar. Alles in allem, absolut zu empfehlen.

Dear Trek59095307257,

Thank you for choosing Avani Atrium Bangkok and taking the time to review about your experience. We are delighted to learn that you had a comfortable stay with us, and we truly appreciate your kind praise of our team members effort to maintain the high level of exceptional level of services to ensure our guest is safe and comfortable. Your comment has been shared with the entire team to continue delivering great experience to our guests.
We look forward to welcoming your return at Avani Atrium Bangkok in the near future for another memorable experience.

Sincerely Yours,
Avani Atrium Bangkok Hotel

评论日期 22 Giu 2020

bel hôtel

dommage que l’hôtel est loin de tout
belles chambres spacieuses, bien équipées , petit déjeuner sous forme de buffet copieux avec du choix et de bonne qualité, le personnel est souriant et avenant cependant nous avions réservé un chambre 3 adultes et ils n'avaient pas compris, mais on vite réglé le problème

评论日期 22 Feb 2020

Parfait

Bel hôtel, bel accueil , personnel à l'écoute et très serviable , belle chambre d'angle premier.
Salle de sport bien équipé.
Bon petit-déjeuner avec large choix sauf les jus de fruits qui ne sont pas frais, très sucrés.
Tres bon hotel

评论日期 29 Gen 2020

Top boutique hotel

Hotel Avani atrium
Boutique hotel, bellissima struttura moderna, un vero 5 stelle in tutto.
Veniamo accolti dal perosnal che si occupa delle nostre valige, facendole trovare direttamente in cameta, e ci offrono un upgrade gratuito nella stanza confort, il personale è preparatissimo e parla ingelse perfetto, con un bel sorriso ci spiega brevemente tutte le caratteristiche dell'hotel che dispone anche di una spa che non abbiamo provato.
Si trova in una zona perferica ma di fronte alla metropolitana, la finestra enorme affaccia su i grattacieli offrendo una vista spettacolare.  Il condizionatore, non è il classico rumoroso ma un impianto digitale silenziosissimo,da poter lasciare acceso anche la notte, il letto un king size è stato comodissimo con lenzuola morbide come la seta.  l'unica nota dolente è il caffè a colazione a pagamento.
Promosso a pieni voti.

评论日期 08 Gen 2020

Ottima scelta

Ottimo hotel personale gentilissimo ,struttura moderna situato in posizione comoda ma non centrale gode di facili collegamenti con la metro locale facilitati da un transfer gratuito se non si vuoi andare a piedi. Ottima la colazione varia e di qualità. Camere silenziose ,ottima vista dai piani alti dove si trova la piscina e la sala fitness e massaggi.
Lo consiglio.

评论日期 20 Dic 2019

Nella media

Bell’albergo , pulito , stanze ampie, buon breakfast, personale gentile e disponibile ,purtroppo lontano da tutte le attrazioni e luoghi da vedere , metropolitana lontana,abbiamo dovuto spostarci sempre in taxi

评论日期 25 Nov 2019

Ottimo albergo!

Io e mia moglie abbiamo passato 4 notti in questo splendido albergo, personale molto gentile, buona pulizia delle camere e ottimo ristorante per colazione, pranzo e cena. Da provare assolutamente anche il ristorante giapponese all’interno. Lo consiglio!

评论日期 12 Dic 2018

Excelente

El hotel muy bonito, las habitaciones son amplias y muy confortables, las instalaciones son geniales al igual que los servicios que ofrecen, en relación calidad/precio está muy bien. Volveremos seguro

Dear Guest, In response to your review posted from user ID Trail57356503132.

Thank you so much for your review.

We appreciate you choosing to stay with us and thank you for letting us know that we were able to provide you with excellent service.

Our team are glad you have enjoyed both hotel facilities and services and that your stay with us was a comfortable one.

Thank you again for sharing your experience and we can’t wait to welcome you back in the not too distant future.

Yours sincerely,
Ditsaya Ponlawat
Operational Excellence Manager

评论日期 14 Set 2018

Muy buen hotel

Estuvimos alojados 4 días en este hotel. El personal es super amable y las instalaciónes muy buenas. Las vistas de la habitacion increibles. La cama es enorme y muy cómoda. El wifi es gratuito en todo el hotel y va perfectamente. No está en el centro centro pero te mueves bien para ir a cualquier sitio de la ciudad.
Merece la pena!!!

Dear Raqe F,

Thank you for reviewing your stay experience with AVANI Atrium Bangkok.

We are pleased to know you were impressed with the level of service you received by our team, incredible view from your room and comfortable bed. We will pass along your comments to the entire team and we believe that it will give all staff a great encouragement to provide with excellent service to every guest.

Thank you again for spend 4 days with us and we look forward to the opportunity to welcome you back again.

Yours sincerely,
Ditsaya Ponlawat
Operational Excellence Manager

评论日期 26 Ago 2018

Muy buen hotel

Un hotel excepcional calidad precio, y mejor servicio. Hay un chico de Holanda del cual no recuerdo el nombre que sabe español además de ser un referente a seguir. Aunque está retirado y hay mucho tráfico para llegar vale absolutamente la pena!! La habitación más económica tenía vistas, super grande y limpia. Digno de admirar!! La piscina es pequeña pero muy limpia y acojedora. Totalmente recomendable!!

Dear Claudia Y,

We thank you for your 5 star review at AVNAI Atrium Bangkok.

It is very pleased to hear you had a wonderful experience with us. We are glad Robin our trainee from Holland were able to assist you and that he even made your stay more comfortable.

The hotel offer a ride to Siam shopping area, MBK and Platinum wholesale shopping mall, we hope you had a chance to use this service.

Thank you for choosing to stay with us and we hope to welcome you again in the not too distant future.

Yours sincerely,
Ditsaya Ponlawat
Operational Excellence Manager

评论日期 21 Apr 2018

Fantástico hotel

Un gran hotel en una muy buena zona de Bangkok, fuimos en familia.
Realmente recomendado para todo tipo de viaje. Bien situado y muy confortable. Las instalaciones eran realmente buenas.
La piscina espectacular

Dear Paqui95,

It was a pleasure to note the rewarding scores that we received and would like to take this opportunity to thank you for your continued support

I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received.

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned.

We are grateful for your support of AVANI Atrium Bangkok and do sincerely hope that we may continue to have the pleasure of your company in the future.

Yours sincerely,
Lilia Koleva – Resident Manager

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所有提案

宿舍

酒店

Grand Mercure Bangkok Atrium

Bangkok - Thailandia

Superior Room

Deluxe Room

Skyline Room

Corner Room

提供的服务 Grand Mercure Bangkok Atrium

Restaurant

Room service

Safe

Accessible parking

Bar

Non-smoking rooms

Electric vehicle charging station

Snack bar

Breakfast in the room

Designated smoking area

Kid-friendly buffet

Fitness

Pool bar

24-hour front desk

Air conditioning

ATM on site